What is the check-in and check-out policy at Viva Maya By Wyndham, A Trademark All Inclusive Resort?
Check-in is at 15:00 and check-out is at 12:00.
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Viva Maya By Wyndham, A Trademark All Inclusive Resort, Playa del Carmen
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Key details
About Resort
Paseo Xaman Ha Hotelero 5,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
- Near Playacar Beach
Perfect
7.8
7.9
3.7
3.3
Loved by guests
"We also LOVED experiencing trapeze, this was included in the price and we enjoyed it so much."
"We loved that they clean the beach everyday from sargassum."
"I LOVED the variety of watersports accessible."
Viva Maya By Wyndham, A Trademark All Inclusive Resort is a 4-star beachfront hotel featuring
Rooms & Amenities
Each guest room at Viva Maya By Wyndham features modern amenities including a
Dining Options
Dining options include
Leisure & Activities
Guests can participate in
Services & Local Area
Viva Maya By Wyndham is conveniently located near shopping venues such as
Must-do experiences
- Savor authentic Tacos al Pastor at El Fogón for a local favorite.
- Visit the Frida Kahlo Museum for a glimpse into her vibrant life.
- Relax at Playa Akumal, known for its beautiful sea turtles.
- Stroll through the vibrant 30th Avenue for shops and street food.
- Discover local art at the 3D Museum of Wonders in Playa del Carmen.
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Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Accessible Room One Queen Bed Non-Smoking
2 persons
36 m²
1 King-size bed
Air conditioning
room details
Deluxe Queen Room Two Queen Beds Non-Smoking
2 persons
40 m²
2 King Size Beds
Air conditioning
room details
Superior Garden King Room Non-Smoking
2 persons
36 m²
1 King-size bed
Garden view
Air conditioning
room details
Superior King Room Pool View Non-Smoking
2 persons
36 m²
1 King-size bed
Pool view
Air conditioning
room details
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Price and Room Availability Calendar
Check availability and prices for your dates now!
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
General
- Non-smoking rooms
- Free Wi-Fi
- Free parking
- Safe deposit box
- 24-hour reception
- No pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Luggage storage
- Currency exchange
- ATM/Cash machine
- Hairdresser
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness centre
- Wind surfing
- Diving
- Snorkelling
- Horseback riding
- Cycling
- Tennis court
- Golf course
- Darts
- Table tennis
- Archery
- Yoga class
- Aerobics
- Fishing
Services
- Valet parking
- Housekeeping
- Car hire
- Laundry
- Tours/Ticket assistance
- Shops/Commercial services
- Welcome drink
Dining
- Restaurant
- Snack bar
- Bar/ Lounge area
- Special diet menus
Business
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Cots
- Babysitting/Child services
- Board games
- Children's menu
- Children's pool
- Children's play area
- Kids club
Facilities for people with disabilities
- Toilet for disabled
- Bathroom for disabled
Spa & Leisure
- Outdoor swimming pool
- Beach access
- Beach umbrellas
- Sun loungers
- Live entertainment
- Night club
- Garden area
- Spa & wellness centre
- Sauna
- Jacuzzi
- Pedicure
- Manicure
- Waxing
- Body scrub
- Facial
- Treatment room
- Back massage
- Head massage
- Full body massage
- Foot massage
- Shallow end
- Make up services
Room features
- Free Wi-Fi in rooms
- Air conditioning
- Terrace
- Garden furniture
- Ironing facilities
Media
- Flat-screen TV
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Dining Onsite
Experience a world of flavors at Viva Maya By Wyndham's five onsite restaurants, where culinary diversity meets authentic local traditions. Each eatery offers a unique ambiance, inviting guests to indulge in an array of cuisines from Mexican delights to Mediterranean classics, all complemented by friendly service and a warm atmosphere.
La Terraza
International
Ambiance
Family-friendly dining with a welcoming atmosphere for all ages.
Key Offerings
Enjoy a variety of international dishes meticulously prepared. The restaurant boasts a menu that inspires culinary exploration, with options available for every palate.
Reservation
Not required.
Open daily for lunch and dinner from 12:30 PM to 3:00 PM and 6:30 PM to 10:00 PM.
Hacienda Don Diego
Mexican
Ambiance
A cozy setting perfect for an authentic taste of Mexico.
Key Offerings
Delve into rich flavors with specialty dishes that celebrate traditional Mexican cuisine, all served in a warm and inviting space.
Reservation
Not required.
Open daily for dinner from 6:30 PM to 10:00 PM.
Portofino
Mediterranean
Ambiance
Charming and elegant setting that transports diners to the coast of Italy.
Key Offerings
Savor the tastes of the Mediterranean with classic dishes that highlight fresh ingredients and robust flavors, providing a delightful culinary escape.
Reservation
Not required.
Open daily for dinner from 6:30 PM to 10:00 PM.
Miramare
Italian
Ambiance
Family-friendly environment that captures the essence of Italian dining.
Key Offerings
Indulge in beloved Italian favorites, including pastas and robust sauces crafted to perfection, making it an ideal choice for family dinners.
Reservation
Not required.
Open daily for dinner from 6:30 PM to 10:00 PM.
Viva Café
International
Ambiance
A lively and family-friendly venue offering a casual dining experience.
Key Offerings
Features a diverse menu that showcases international delight, making it a perfect spot for families looking to enjoy an array of flavors.
Reservation
Not required.
Open daily for dinner from 6:30 PM to 10:00 PM.
Location
Paseo Xaman Ha Hotelero 5,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
Map view
Paseo Xaman Ha Hotelero 5,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
City landmarks
Landmark
Xcaret
4.3
km
Landmark
Quinta Avenida
2.9
km
Mall
Playacar Center Shopping Mall
790 m
Landmark
Cenote Calavera
3.1
km
Landmark
Fun Fitness Globetrotters
820 m
Landmark
Los Fundadores Park
2.3
km
Landmark
Disabled-friendly beach
2.3
km
Landmark
Hard Rock Campo de Golf
620 m
Landmark
Zona Arqueologica Playa del Carmen
1.8
km
Park
Xel-Ha Park
1.1
km
Landmark
Mahi Golf Course
740 m
Golf Course
Campo de Golf Playacar
980 m
Landmark
Playa del Carmen Archeological Site
1.1
km
Landmark
Maya ruins
1.1
km
Landmark
Bel Air Animal Park
3.5
km
Landmark
Cenote Carwash
3.5
km
Landmark
Alltournative
1.3
km
Mall
Starbucks
1.3
km
Mall
City Club
1.4
km
Landmark
La Sirena's Fine Mexican Handcrafts
2.3
km
Landmark
Galeria de Arte 5ta Avenida
2.5
km
Landmark
Ruinas Mayas
1.7
km
Museum
3D Museum of Wonders
2.8
km
Museum
Museo Frida Kahlo Playa Del Carmen
2.8
km
Store
Centro Maya
3.6
km
Landmark
Xaman Ha Ruins
2.1
km
Landmark
Xaman Ha Aviary
2.9
km
Landmark
Playacar Golf Club
3.4
km
Beach
Playacar Beach
3.5
km
Nearby
Piste Cyclable sur Paseo Xaman-Ha
450 m
Restaurants
Les Crepes de Paris
3.2
km
Avenida Paseo Xaman-Ha 25 Playacar Center
Explore Playa del Carmen
Explore Nearby Delights
Quinta Avenida
30 minutes' walk
Lively shopping and dining district featuring local boutiques and restaurants, perfect for strolling and mingling.
Xel-Ha Park
15 minutes' walk
Natural aquatic theme park with snorkeling, lazy rivers, and lush landscapes, great for adventure and family fun.
Playacar Center Shopping Mall
10 minutes' walk
Shopping venue with a variety of stores and dining options; perfect for picking up souvenirs and relaxing.
Cenote Calavera
11 minutes' drive
An exciting cenote for swimming and diving, offering unique geological features; perfect for thrill-seekers.
Les Crepes de Paris
10 minutes' drive
French-inspired creperie offering delectable sweet and savory options in a cozy setting; reservations recommended.
Los Fundadores Park
25 minutes' walk
Park offering cultural performances and events; a family-friendly spot for enjoying public art and local festivities.
Getting around
Reviews and Ratings
Feedback from previous guests about their experience.
Jacob
United Kingdom,
February
2025
7.4/10
I had a wonderful time at this resort! It's a smaller, charming getaway with a beautiful beach and good, home-style food. While the room was spacious and clean, it could've been quieter as there were a few disturbances. The selling presentations were a bit annoying, but overall, it was a relaxing stay with friendly locals around.
Rooms
7.0
The rooms were spacious, clean, and comfortable, but we experienced some noise disturbances with staff checking in too early.
Service
7.0
Most staff were accommodating and friendly. However, I felt pressured during the timeshare presentation, which dampened the experience a bit.
Location
8.0
The location is good with lots of local flavor, though it was a bit away from the busy tourist areas. The beach was stunning.
Dining
7.0
Food was solid with Mexican home-style cooking, though breakfast could be better. The fries at the beach restaurant were unexpectedly amazing!
Facilities
8.0
The facilities were decent, with a lovely beach area and pools. Noticing a lot of beach vendors was a bit overwhelming.
Jayden
United Kingdom,
December
2024
8.4/10
This resort truly captivated me with its beautiful tropical surroundings and welcoming atmosphere. The al la carte dining options were a highlight, but the buffet could have offered more variety. The rooms were always clean, and the staff went above and beyond to ensure we had a memorable stay. However, the bar service could be improved during peak times. Overall, I felt it was a great value for a fun and engaging vacation!
Rooms
8.0
The rooms were incredibly clean and featured adorable towel animals, although they felt a bit dated.
Service
10.0
The service was impressive, with the staff consistently friendly and eager to ensure our needs were met.
Location
9.0
The location was fantastic, nestled in a gated community and just a short walk from Playa Del Carmen center.
Dining
7.0
Dining was very good overall, with the Mexican al la carte being a standout, but the buffet lacked variety.
Facilities
8.0
The facilities were enjoyable with well-maintained pools and a beautiful beach, though the bar service was limited during busy times.
Sophia
United Kingdom,
December
2024
6.4/10
We had a mixed experience at the hotel. On one hand, the clean and spacious rooms were a plus, and the location was absolutely stunning, especially with the diverse wildlife around. However, the dining options were limited in variety, and the pool situation for families was quite disappointing. Overall, it was decent but could definitely improve in terms of kid-friendliness and dining variety.
Rooms
7.0
The rooms were spacious and cleaned thoroughly each day. However, there was not much storage space for our belongings, which was a bit inconvenient.
Service
6.0
The staff was generally very friendly and helpful, especially the concierge. However, there were some issues with customer service regarding transportation that left a lot to be desired.
Location
8.0
The location was perfect, amazing wildlife, but the beach had some seaweed which wasn't ideal. Plus, many smokers around made it a bit uncomfortable at times.
Dining
6.0
The food was good overall, especially at the Mexican restaurant, but after a week, the lack of variety became quite apparent and some dining venues were disappointingly hot as they weren't air-conditioned.
Facilities
5.0
The facilities included a nice pool area, but unfortunately, it wasn't very kid-friendly as the main pool was closed during our visit.
Liam
United Kingdom,
December
2024
6.2/10
My stay at the resort had its ups and downs. The staff were genuinely friendly, and I appreciated the cleanliness throughout the resort. However, the room issues and the dining experience could definitely use improvements. Reservations for the a la carte restaurants were a hassle, as many were already fully booked by the time I could get to them. Overall, it wasn't quite the experience I hoped for.
Rooms
6.0
The rooms were in need of some maintenance, with outdated decor, plumbing issues, and limited storage for belongings. However, they were kept clean.
Service
7.0
Most of the staff were friendly and eager to help, but check-in was frustratingly slow and some receptionists lacked training.
Location
7.0
The location was decent, close to the beach, but there was a significant issue with seaweed on the shore, which detracted from the experience.
Dining
5.0
Dining was hit or miss. While there were some good options at the Mediterranean and Mexican restaurants, the lack of air conditioning made it uncomfortable during hotter hours, and it was tough to secure reservations.
Facilities
6.0
Facilities were average with some amenities missing, like no room service and charges for the safe. The pool area was enjoyable, though.
Nicholas
United Kingdom,
October
2024
7.0/10
My stay at the resort offered a mixed bag of experiences. The beach was absolutely stunning, and I found the staff to be incredibly attentive and friendly. The buildings and rooms, however, felt outdated and could use a good refresh. Dining options were not at the level I expected, and while the price was reasonable, the overall experience left some room for improvement.
Rooms
6.0
The rooms were clean and comfortable, but they definitely need renovation. They don't quite match up to more modern hotels.
Service
9.0
The service was fantastic, with friendly and attentive staff who made sure all our needs were met. A special shoutout to William from the main buffet for his dedication.
Location
8.0
The location was great, just a short walk to a beautiful private beach and close to shops and restaurants.
Dining
5.0
Dining options were just okay; while there were some tasty dishes like ceviche, I found the absence of fresh vegetables a bit disappointing.
Facilities
7.0
The resort's facilities were satisfactory, but I felt that the remodeling of the buffet dining area limited our options during our stay.
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site for free.
Internet
is available in for free.
Breakfast
The hotel Viva Maya By Wyndham, A Trademark All Inclusive Resort serves a full breakfast for free.
Pets
Pets are not allowed.
Languages
English, German, Spanish, Italian
Number of rooms:
604
FAQs
About Viva Maya By Wyndham, A Trademark All Inclusive Resort
How far is Viva Maya By Wyndham, A Trademark All Inclusive Resort from Aeropuerto de Playa del Carmen?
The hotel is located 5 km from Aeropuerto de Playa del Carmen.
What dining options are available at Viva Maya By Wyndham, A Trademark All Inclusive Resort?
The hotel features five on-site restaurants offering a variety of international and local cuisines.
Is there a gym available at Viva Maya By Wyndham, A Trademark All Inclusive Resort?
Yes, the hotel includes a fitness centre for guest use.
Does Viva Maya By Wyndham, A Trademark All Inclusive Resort have a pool?
The hotel features two outdoor pools with sun loungers and beach access.
Are there children's facilities at Viva Maya By Wyndham, A Trademark All Inclusive Resort?
The hotel offers a Kids' Club, children's play area, and programs tailored for kids.
What is the closest beach to Viva Maya By Wyndham, A Trademark All Inclusive Resort?
The hotel provides direct access to a private beach.
Is free Wi-Fi available in the rooms at Viva Maya By Wyndham, A Trademark All Inclusive Resort?
Yes, free Wi-Fi is available in all guest rooms.
What spa services are offered at Viva Maya By Wyndham, A Trademark All Inclusive Resort?
The hotel features a spa offering a variety of treatments including massages, facials, and body scrubs.
Can guests find laundry services at Viva Maya By Wyndham, A Trademark All Inclusive Resort?
Yes, the hotel provides laundry services for guests.
What forms of payment are accepted at Viva Maya By Wyndham, A Trademark All Inclusive Resort?
The hotel accepts payment by American Express, Visa, and MasterCard.
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